Privacy Policy

1. About this Policy

This Privacy policy (“Policy”) describes how we process your personal data at KargoWatch. It applies to your use of all KargoWatch services as a user, both free or paid options, including on any and all devices, the infrastructure required to provide our services, and any connections of your account with another application (collectively, the “Services”). From time to time, we may develop new or offer additional services. They will also be subject to this Policy, unless explicitly stated otherwise.

Please also see our Terms of Service. The Terms of Service outline the legal contract between you and KargoWatch for using the Services.

2. Your personal data rights and controls

Many privacy laws give rights to individuals over their personal data. Some rights only apply when KargoWatch uses a certain 'legal basis' to process your data. We explain each legal basis below in Section 4. The table below explains your rights, circumstances when they apply (such as the legal basis required), and how to use them:

It’s your right to...

Be informed of the personal data we process about you and how we process it.

We inform you through this Policy, through information provided to you as you use the Services, and by answering your specific questions and requests when you contact us.

Request access to the personal data we process about you.

If you would like more information about how we process your personal data or to request a copy of your personal data, please contact us.

Request that we amend or update your personal data where it’s inaccurate or incomplete.

You can edit your personal data directly in your “profile’ under your account, or by contacting us.

Request that we erase certain of your personal data.

To request erasure of your personal data, please follow the steps on our website or contact us. There are situations where KargoWatch may be unable to delete your data.  For example, when it’s still necessary to process the data for the purpose we collected it for, or we have a legal obligation to keep the data.

Request that we stop processing all or some of your personal data.

You can do this if your personal data is inaccurate, our processing is unlawful, we do not need your information for a specific purpose, or you object to our processing and we are assessing your objection request.  You can request that we stop this processing temporarily or permanently. You can exercise your right to restriction by contacting us.

Object to us processing your personal data.

You can do this if KargoWatch is processing your personal data on the legal basis of legitimate interests or for tailored advertising. To exercise your right to object, you can contact us.

Request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service.

You can request us to transmit your data when we are processing your personal data on the legal bases of consent or performance of contract. We will try to honour any request to the extent possible. For information about how to exercise the right to portability, see ‘Access’ above.

Not be subject to a decision based solely on automated decision making (decisions without human involvement).

KargoWatch does not carry out this type of automated decision making in the Services.

Withdraw your consent to us collecting or using your personal data.

To withdraw your consent, you can contact us.

Contact your local data protection authority about any questions or concerns.

Please go to the website of your local data protection authority.

3. Personal data we collect about you

Collected when you sign up for the Services or when you update your account:

User Data

Personal data that we need to create your account and that enables you to use the KargoWatch Services.

The type of data collected and used depends on the type of Services. It also depends on how you create your account, the country you are in, and if you use third party services to sign in. This may include your profile name, email address, password, phone number, date of birth, gender, street address, country, or age. We receive some of this data from you during the sign up, and we may also collect some of this data from your device e.g. country or region.

Street Address Data

We may ask for and process your street address to check eligibility for the Services, to deliver notices which are required by law, to deliver support options, or for billing and tax administration.  In some cases, we may use a third party application to help you verify your address.

Collected through your use of the Services:

Usage Data

Personal data collected and processed about you when you’re accessing or using the KargoWatch Services.  There are a few types of information this includes, such as:

(a)   Information about how you use the Services

Examples include information about your Services options, your actions with the Services (such as search queries and history), content you provide when using any part of the Services.

(b)   Your technical data

Examples include your URL information, online identifiers such as cookie data or IP addresses, and information about the devices you use (such as network connection type, provider, browser type, language, operating system, etc.).

(c)   Your general (non-precise) location

Your general location includes country, region or state. We may learn this from technical data (e.g. your IP address, language setting of your device) or payment currency.

Additional data you may choose to give us:

Payment and Purchase Data

If you make any purchases from KargoWatch or sign up for paid Services or a free trial, we will need to process your payment data. The exact personal data collected and used will vary depending on the payment method and may include name, date of birth, payment method type (e.g. credit or debit card, the card type, expiration date, and card number), postal code, and details of your purchase and payment history.

We may receive some of the data mentioned above from third parties, such as authentication partners, technical services, and payment partners or merchants.

4. Our purpose for using your personal data

The table below sets out our purpose for processing your personal data, our legal justifications, and categories of personal data which we use for each purpose. General explanations of each 'legal basis' are below:

  • Performance of a Contract: When it's necessary for KargoWatch (or a third party) to process your personal data to comply with obligations under a contract with you. This includes obligations under the Terms of Use to provide the KargoWatch Services to you, or to verify information before a new contract with you begins.

  • Legitimate Interest: When KargoWatch or a third party has an interest in using your personal data in a certain way, which is necessary and justified considering any possible risks to you and other users. For example, using your Usage Data to improve the Services for all users.

  • Consent: When KargoWatch asks you to actively indicate your agreement to the use of your personal data for a certain purpose.

  • Compliance with Legal Obligations: When KargoWatch must process your personal data to comply with applicable laws.

Purpose for processing your data:

  • To provide the KargoWatch Services in accordance with our contract with you.

  • To provide further parts of the KargoWatch Services.

  • To provide certain additional voluntary features of the Services. When this is the case, we will clearly ask for your consent.

  • To diagnose, troubleshoot, and fix issues with the Services.

  • To evaluate and develop new features, technologies, and improvements to the Services. This includes development and training of algorithmic and machine learning models, which help us to enhance our users’ experience.

  • For marketing or advertising where the law requires us to collect your consent.

  • For other marketing, promotion and advertising purposes where the law does not require consent.

  • To comply with a legal obligation that we are subject to.

  • To comply with a request from law enforcement, courts, or other competent and authorized third parties.

  • To fulfil contractual obligations with third parties.

  • To take appropriate action with reports of intellectual property infringement and inappropriate content.

  • To establish, exercise, or defend legal claims.

  • To conduct business planning, reporting, and forecasting.

  • To process your payment.

  • To keep the Services secure and to detect and prevent fraud.

  • To conduct research and surveys.

Legal basis that permits the purpose:

  • Performance of a Contract

  • Legitimate Interest

  • Consent

  • Compliance with legal obligations

Categories of personal data used for the purpose:

  • User Data

  • Street Address Data

  • Usage Data

  • Payment and Purchase Data

  • Age Check Data

In jurisdictions where legitimate interest is not recognised as a legal basis, we rely on contractual necessity or consent.

5. Sharing your personal data

We will only share the following personal data with those outlined below:

Service providers: User Data, Street Address Data, Usage Data, Payment and Purchase Data

Reason for sharing: So they can provide their services to KargoWatch, including to operate the technical infrastructure we need to provide the Services, assist in protecting and securing our systems and services, or help market our (and our partners’) products and services.

Payment partners: User Data, Payment and Purchase Data

Reason for sharing: So they can process your payments, and for anti-fraud purposes.

Marketing Partners: User Data, Usage Data

Reason for sharing: To promote KargoWatch with our partners to enable you to participate in promotions or bundled offers.  Our partners may also combine the personal data we share with them with other data they collect about you, e.g. your use of their services. We and our partners may use this information to present you with offers, promotions, or other marketing that we think you may find relevant.

Law enforcement and other authorities, or other parties to litigation: User Data, Street Address Data, Usage Data, Payment and Purchase Data

Reason for sharing: When we believe in good faith it’s necessary for us to do so to comply with a legal obligation or respond to a valid legal process (such as a search warrant, court order, or subpoena), or for our own or a third party’s justifiable interest.

Purchasers of our business: User Data, Street Address Data, Usage Data, Payment and Purchase Data

Reason for sharing: If we were to sell or negotiate to sell our business to a buyer or possible buyer.  In this case, we may transfer your personal data to a successor or affiliate as part of that transaction.

6. Data retention

We keep your personal data only as long as necessary to provide you with the KargoWatch Services and for legitimate and essential business purposes, such as maintaining the performance of the Services, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. Some of the categories of retention periods include:

  • Data retained until you remove it
    It is your right to request that we delete certain of your personal data. See the section on ‘Erasure’ in Section 2 above for more information. Where users are able to see and update the personal data themselves, we keep the information for as long as the user chooses unless one of the limited purposes described below applies.

  • Data that expires after a specific period of time
    We may have set certain retention periods so that some data expires after a specific period of time.

  • Data retained until your account is deleted
    We keep some data until your account is deleted. Examples of this include your username and profile information. We also typically keep your search history for the life of an account. When your account is deleted, this category of data is deleted or de-identified.

  • Data retained for extended time periods for limited purposes
    After your account is deleted, we may keep some data for a longer time period but for very limited purposes. For example, we may be subject to legal or contractual obligations that require this. These may include mandatory data retention laws, government orders to preserve data relevant to an investigation, or data kept for the purposes of litigation. On the other hand, we will remove unlawful content if the law requires us to do so.

7. Transfer to other countries

Because of the global nature of our business, KargoWatch may share personal data internationally with subcontractors, partners or third party providers in order to provide the Services to you. They may process your data in countries whose data protection laws are different from the laws which apply where you live. Whenever we transfer personal data internationally, we make sure the data transfer complies with applicable law.

8. Keeping your personal data safe

We are committed to protecting our users' personal data. We put in place appropriate technical and organisational measures to help protect the security of your personal data. However, be aware that no system is ever completely secure. We have put various safeguards in place to guard against unauthorised access and unnecessary retention of personal data in our systems. To protect your user account, we encourage you to use a strong password which you only use for your KargoWatch account, never share your password with anyone, limit unauthorized access to your computer and browser, and log out once you have finished using the Services on a shared device. If others have access to your account, then they can access your personal data, controls and the Services available in your account. It is your responsibility to only allow individuals to use your account where you are comfortable sharing this personal data with them.

9. Children

The KargoWatch Services are not directed to children under the age of 13 years, or whose age makes it illegal to process their personal data or requires parental consent to process their personal data.  We do not knowingly collect or use personal data from children under the applicable age limit. If you're under the age limit, do not use the KargoWatch Services, and do not provide any personal data to us.  If you are a parent of a child under the age limit and become aware that your child has provided personal data to us, please contact us.  If we learn that we have collected the personal data of a child under the applicable age limit, we will take reasonable steps to delete the personal data. This may require us to delete the account for that child.

10. Changes to this Policy

We may occasionally make changes to this Policy. When we make material changes to this Policy, we will provide you with notice as appropriate under the circumstances.

11. How to contact us

For any questions or concerns about this Policy, please contact us via our website or at info@kargowatch.com.